Frequently Asked Questions
Everything you need to know about your next-level gaming gear.
How long does shipping take for my order?
Standard domestic orders are typically processed within 1-2 business days and arrive within 3-5 business days. International shipping times vary depending on the destination and selected carrier.
What is the warranty period for Pulsar mice and keyboards?
All Pulsar electronic hardware comes with a 2-year limited warranty from the date of purchase, covering any manufacturing defects or hardware malfunctions under normal use.
What is your return policy for open-box items?
We offer a 30-day return policy. If you are not satisfied with your gear, you can return it in its original packaging. Please note that a restocking fee may apply for items that are not in like-new condition.
Do you offer firmware updates for your gaming peripherals?
Yes, we regularly release firmware updates to improve sensor performance and add features. You can download the latest Pulsar Fusion software from our official support page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer installment options through select financing partners at checkout.
How can I track my package after it has shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.